Configuring Zoho SMTP Settings: A Step-by-Step Guide
Table of Content
SMTP stands for Simple Mail Transfer Protocol. Using this, you can send mails from an email application via a specific server.
It’s used to send mails through another email client via your Zoho Mail account by configuring the settings in that client with Zoho's SMTP information.
Zoho Mail SMTP Configuration Settings - SSL
Outgoing Server Settings
For Personal users
Personal users are individual users with an email address that has a username, such as marldaniel@zoho.com
Outgoing Server Name: smtp.zoho.in
Port: 465
Security Type: SSL
Require Authentication: Yes.
For Organization users
Organization users are those who have a domain-based email address, such as markdaniel@yourdomain.com
Outgoing Server Name: smtppro.zoho.in
Port: 465 with SSL or
Port: 587 with TLS
Require Authentication: Yes
The email address should match the email aliases/ email addresses of the account for which the authentication details are given.
Zoho Mail SMTP Configuration Settings - TLS
Outgoing Server Name: smtp.zoho.in
Port: 587
Security Type: TLS
Require Authentication: Yes.
The address must match the account's email aliases/ email address, for which the authentication details are provided.
If you have enabled Two-Factor Authentication, you may require an Application-specific Password to set up the account on other devices.
Troubleshooting Settings for SMTP Server
Duplicate Sent Email Copies
When you send mail from other ISPs like Outlook, Hotmail, Gmail, or any other email clients using smtp.zoho.in, those sent emails get saved in your Sent folder automatically.
But, sometimes, some ISPs save a copy in the local Sent folder by behavior. This results in duplicate emails in the Sent folder. One is the mail saved by the email client, and the other one is by the Zoho Servers. In such cases, the user can choose the option “Do not save a copy in the Sent folder” to avoid 2 copies of every message.
➡️ Login to Zoho Mail
➡️ Go to Settings
➡️ Navigate to Mail Accounts and click the respective address from the left listing.
➡️ Under the SMTP section, uncheck the 'Save Sent Mail Copy' to not save the mails sent using the smtp.zoho.in configuration in the Sent folder.
Unable to Connect to Outgoing/ SMTP Server
Sometimes, ISPs connect to the default port 25 when connecting to the SMTP server. In the case of Zoho Mail, you need to connect to smtp.zoho.in in SSL or TLS ports i.e 465 or 587 respectively.
For example: In Outlook, you need to check the 'Advanced Server Settings' section.
However, if the port details are correct but there are still issues in connecting to the server, you need to get the traceroute details for smtp.zoho.in server and share it to support@zohomail.com.
Don’t forget to provide the details of your account, your email client, and the necessary screenshots of the configuration, etc.
Authentication Failure
When configuring SMTP/ Outgoing Server, you need to provide the address and the correct authentication password.
If you have enabled Two-Factor Authentication, you may require an Application-specific Password to set up the account on other devices.
Relaying Disallowed Error
You will see a 'Relaying Disallowed' error while sending an email if the login credentials (the address) you have provided in the application do not match the credentials (the address) of your account's outgoing server.
The SMTP client will fail to send the mail because of the mismatch of the credentials.
It can also happen if a mail address is wrongly spelled while configuring your email inbox or used as default in a coded program.
You need to correct the mail address provided to resolve the 'Relaying Disallowed' error.
Relaying Disallowed Error while Using Outlook Calendar and Mail
Outlook tries to send mails with the “From address” as Organizer's email address when a user tries to forward 'Calendar Events' directly from Outlook. In such cases, you will see the 'Relaying Disallowed' error.
You can’t forward the invitation directly because the addresses don’t match when you send the invite.
Instead of this, you can right-click the event and choose the option of 'Forward as Attachment' to send the event invitation.
Not Receiving Emails from Website Contact Forms
The Submit option in ‘Webforms’ or 'Contact us' forms of a website is typically used to send mails. Your Website Hosting Provider (Web Host) triggers these mails.
Mostly the website's domain name matches the address, as the address is based on the domain name.
For instance, www.yourdomain.com/contact.html page will submit the details of contact@yourdomain.com.
In such cases, the Web Host or email server assumes that the mails should be delivered locally as the domain name is the same and triggers the mail wrongly.
How to Fix
Open the WebHost settings
⬇️
Click on the “Remote Email server option” and denote that these emails should be delivered externally
⬇️
Check for any Local Email Delivery configuration and switch off the WebHost's local setting.
Such measures will ensure that emails from webforms or contact forms reach the Zoho Mail servers and are delivered to the correct email accounts.
Checkout zoho IMAP settings here.
FAQs
How to setup the SMTP server for Zoho Mail?
First, login to your Zoho Forms account as the Super Admin using your email address and password. There is an icon to access the Control Panel in the top-right corner. Click on it.
Next, click on “Simple Mail Transfer Protocol” (SMTP) Configuration under Notification Settings. After that, click on “Add Server”. There will be a pop-up on your screen; enter a Server Name on that. Next, select the SMTP, enter your SMTP credentials, select a connection type for encryption, and you are done. Don’t forget to click on “create”.
What is the outgoing mail server for SMTP?
An outgoing mail server for SMTP is the machine-speaking SMTP protocol that handles all email delivery processes. As the name suggests, it takes care of the sent emails.
Author’s Details
Rajnish Das
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