1 Acceptance of Terms
programs such as viruses, worms, trojan horses,
1.1 The Service is provided, operated, and owned by 521 Products Pty Ltd (Smartlead) and its related entities or body corporates providing the Service (we, us, and our).
1.3 We may amend or modify this Agreement from time to time by providing you with 7 days’ notice. If you do not agree to the amendments, then you must notify us within that time frame, otherwise you will be deemed accept the amended version of the Agreement.
1.4 This Agreement will prevail over any other terms or agreement between you and us.
1.5 In this Agreement, capitalised words and phrases have the meaning given to them when first used and followed by bolded brackets, or as set out in clause 20 (Definitions) at the end of the Agreement.
2 Subscription Period and Auto-Renewal
2.1 This Subscription starts on the day you buy the Subscription, will continue for the Subscription Period chosen by you.
2.2 At the end of each Subscription Period, this Subscription will automatically renew for another Subscription Period unless you notify us in accordance with clause 9.1. Please ensure you contact us if you want to cancel your
3.1 In exchange for you complying with all terms of this Agreement, we grant you a non-exclusive, non
transferable, non-sublicensable, personal, and revocable licence to access and use the Service for the Permitted Purpose during the Subscription Period.
3.2 All use of the Service is strictly subject to our Fair Use Policy. This Agreement incorporates the Fair Use Policy, and by signing this Agreement you are taken to have accepted the Fair Use Policy. A breach of the Fair Use Policy constitutes a breach of this Agreement. We reserve the right to monitor your usage of the Service and take action if we determine that your usage is in breach of the Fair Use Policy.
3.3 You must not:
(a) use the Service for any purpose other than the Permitted Purpose;
(b) use the Service in any way which is in breach of any applicable laws or which infringes any person’s rights, including Intellectual Property Rights; or
(c) do anything which may compromise or interfere with the supply of the Service or our systems,
including without limitation introducing malicious
and email bombs.
4 Your Warranties
4.1 You warrant and agree that:
(a) there are no legal restrictions preventing you from agreeing to this Agreement;
(b) you are not Insolvent;
(c) you will always act in courteous and polite manner whenever dealing with us, and never in an
antisocial, discriminatory, abusive, hostile or
(d) you will cooperate with us and provide us with all assistance, resources, data, people, information,
facilities, access, and documentation that is
reasonably necessary to enable us to perform the
Service and as otherwise requested by us, from
time to time, and in a timely manner;
(e) you are responsible (at your cost) for obtaining and maintaining any consents, licences,
authorities, and permissions required for you to
make use of the Services (and you will provide
evidence of this to us upon request);
(f) all information and documentation (including User Data) that you provide to us or upload into the
Service in connection with this Agreement is true,
correct, and complete, and that we will rely on
such information and documentation in order to
provide the Service;
(g) you are solely responsible for establishing and maintaining any Operating Environment necessary to use and obtain the benefit of the Service.
5 Our Warranties
5.1 We warrant and agree that:
(a) the Service will perform materially in accordance with the Specifications;
(b) the Service will not infringe on the Intellectual Property Rights of any person;
(c) we will maintain sufficient and appropriately qualified and experienced personnel to operate
and provide the Service in accordance with the
6 Support Services
6.1 Subject to the below conditions being met, we will provide you the Support Services during the Subscription Period: (a) you are not in breach of any term of the
Agreement and you are using the Service as
intended under this Agreement;
(b) your Operating Environment meets the minimum requirements set out in the Specifications; and
(c) you have provided all information requested by us in relation to Support Services.
6.2 Our liability for any failure to provide the Support Services is limited to resupplying the Service support to the extent required to remedy the failure. This is your sole remedy for any failure to provide the Support Services.
6.3 For clarity, any Intellectual Property Rights arising in connection with the Support Services (including any
Page 1 of 6
enhancements or customisations) vest exclusively in us immediately upon creation.
7.1 You must pay the Fees to us without counterclaim or deduction in accordance with the Subscription Plan. 7.2 Unless expressly stated otherwise, all amounts stated in or in relation to this Agreement are expressed exclusive of any applicable Tax, which will be added to those amounts and payable by you to us.
7.3 We may offer one or more payment processors as a way to facilitate payment of the Fees. You must make payment by way of one of the payment processors offered (which we may modify from time to time at our sole discretion). You agree that:
(a) any cost, fee, or other charges charged by such processor must be paid by you in addition to the
(b) you must comply with the terms and conditions of the relevant processor.
7.4 We are entitled to modify our Fees at any time by prior written notice to you provided that:
(a) an increase is effective only 30 days after such notice is given; and
(b) a Fee is not increased more than once in a 12- month period; and
(c) the Fees are not increased during the initial Subscription Period of this Agreement.
7.5 To the extent permitted by law, any Fees paid to us are non-refundable, and we do not provide refunds or credits should you cancel the Service during its current
7.6 If you dispute a portion of any invoice, you must still pay all undisputed portions of the invoice.
7.7 In addition to any other right we have, if you fail to fully pay any amount owed to us for a period of 14 days or more, we may do any of the following at our sole
(a) suspend access to the Service until all amounts are fully paid (and without providing any refund or
extension of the Subscription Period afterwards);
(b) charge you interest at the rate equivalent to 1% per month on any amounts owing to us.
8.1 We may implement (at our absolute discretion) Updates to the Service from time to time. We will endeavour to provide you with reasonable prior written notice of any scheduled Update that is likely to affect the availability of the Service or is likely to have a material negative impact on you.
9.1 Either party may terminate the Subscription at any time, with such termination only taking effect at the end of the current Subscription Period.
9.2 Either party may terminate this Subscription with immediate effect by giving written notice to the other party at any time if:
(a) the other party is Insolvent; or
(b) the other party breaches any provision of this Agreement which cannot be remedied, or where
the breach is capable of being remedied, fails to
remedy the breach within 14 days after receiving
written notice from the cancelling party requiring
it to do so.
10 Effects of termination
10.1 On termination of this Subscription for any reason: (a) you must immediately stop using the Service, and we may take any action necessary to disable or
terminate your access to the Service;
(b) each party must promptly return (where possible) or delete or destroy (where not possible to
return), the other party’s Confidential Information and intellectual property, and/or documents
containing or relating to the other party’s
Confidential Information unless required by law or regulatory requirements to retain such
(c) we may remove or delete all User Data after one month has passed from the day of termination;
(d) you must, within 5 Business Days of termination, pay to us all Fees incurred and/or owing under this Agreement up to and including the date of
termination or expiry. To the extent permitted by
law, and except where expressly stated in this
Agreement, Licensee will not be entitled to a
refund of Fees that have already been billed or
(e) all of the provisions of this Agreement will cease to have effect, save that the following provisions of
this Agreement will survive and continue to have
effect (in accordance with their express terms or
otherwise indefinitely): Clauses 10 (Effects of
termination), 11 (Intellectual Property), 12 (User
Data), 13 (Data Storage and Security), 14 (Privacy), 15 (Confidentiality), 16 (Limitation of liability) and
17 (Release and indemnity).
11 Intellectual Property
11.1 We own all Intellectual Property Rights in the Service, the Support Services, any associated documentation, and all improvements, modifications, customisations and derivative works, whether made by us or by you, and nothing in this Agreement transfers any of those
Intellectual Property Rights to you in any way.
11.2 If you provide us with comments or suggestions relating to the Service, then all Intellectual Property Rights in that feedback, and anything created as a result of that
feedback (including new material, enhancements, modification, or derivative works), is assigned to us, and we may use the feedback for any purpose.
11.3 You must not, without our prior written consent: (a) copy or use, in whole or in part, any of our Intellectual Property Rights;
(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate any of our
Intellectual Property Rights to any third party;
(c) reverse assemble, reverse engineer, reverse compile or enhance the Service;
(d) breach any Intellectual Property Rights connected with us or the Service, including altering or
modifying any of our Intellectual Property Rights;
(e) cause any of our Intellectual Property Rights to be framed or embedded in another digital asset,
(f) create derivative works or reproductions of any of our Intellectual Property Rights or the Service;
Page 2 of 6
(g) resell, assign, transfer, distribute or make available the Service to third parties;
(h) “frame”, “mirror” or serve any of the Service on any web server or other computer server over the Internet or any other network;
(i) alter, remove or tamper with any trademarks, any patent or copyright notices, any confidentiality
legend or notice, any numbers, or any other means of identification used on or in relation to the
11.4 You acknowledge that we will suffer real and substantial damage due to a breach of this clause 11 and may seek injunctive relief for any actual or perceived breach, and damages alone are not an adequate remedy.
12 User Data
12.1 Except as otherwise stated in this Agreement, as between you and us, you own all Intellectual Property Rights and all User Data.
12.2 Despite anything to the contrary in this Agreement or elsewhere, we may monitor, analyse and compile
statistical and performance information based on and/or related to your use of the Service in an aggregated and anonymised format (Analytics). We and our licensors own all Intellectual Property Rights in and to the Analytics and all related software, technology, documentation and content provided in connection with the Analytics. You agree that we may make such Analytics publicly available, provided that it:
(a) does not contain identifying information; and (b) is not compiled using a sample size small enough to make the underlying User Data identifiable.
12.3 You grant us an irrevocable, perpetual licence (and consent) to use, process, copy, transmit, store and backup or otherwise access the User Data during the Agreement Subscription Period solely to:
(a) supply the Service to you (including to enable you and your personnel to access and use the Service);
(b) diagnose problems with the Service;
(c) Update or otherwise modify or maintain the Service;
(d) train our staff; and
develop other services.
12.4 In relation to any User Data which you provide to us or upload into the Service, you represent and warrant that: (a) you are solely responsible for the User Data and the consequences of using, disclosing, storing or
(b) you have obtained all necessary rights, releases and permissions to provide all your User Data to us and to grant the rights granted to us in this
(c) the User Data (and its transfer to and use by us) as authorised by you, under this Agreement does not violate any laws (including those relating to export control and electronic communications) or rights
of any third party, including any Intellectual
Property Rights, rights of privacy, or rights of
(d) any use, collection and disclosure authorised in this Agreement are not inconsistent with the terms of any applicable privacy policies.
13 Data Storage and Security
13.1 We will use our best efforts to ensure that User Data is stored securely. However, we do not accept responsibility or liability for any unauthorised use, destruction, loss, damage or alteration to the User Data, including due to hacking, malware, ransomware, viruses, malicious computer code or other forms of interference.
13.2 We will use our best efforts to create scheduled backups of User Data stored on the Service at regular intervals. If User Data is lost due to a system failure, we will attempt to restore the User Data from the latest available backup. However, we cannot guarantee that any backup will be
free from errors or defects.
14.1 You are responsible for the collection, use, storage, and otherwise dealing with Personal Information related to your business.
14.2 You must comply and must ensure that all of your personnel comply, with the requirements of the Privacy Laws in respect of all Personal Information collected, used, stored, or otherwise dealt with under or in connection with this Agreement.
14.3 You must:
(a) notify natural persons from whom Personal Information is collected about any matter
prescribed by the Privacy Laws in relation to the
collection, use, and storage of their Personal
(b) notify us immediately upon becoming aware of any breach of the Privacy Laws that may be related to the use of Personal Information under this
14.4 This Agreement incorporates the Data Processing Addendum, and by accepting this Agreement and using the Service, you are taken to have accepted the Data Processing Addendum, even if you have not signed the Data Processing Addendum.
15.1 Each party (Recipient) must keep confidential, and not disclose, any Confidential Information of the other party (Discloser) except:
(a) where permitted by this Agreement;
(b) with the prior written consent of the Discloser; (c) where the Confidential Information is received from a third party, except where there has been a breach of confidence;
(d) on a confidential, “needs to know” basis to the Recipient’s personnel, auditors, insurers, agents,
and professional advisors; or
(e) where the Recipient is compelled to do so by applicable law, provided that it gives the other
party written notice prior to disclosure.
15.2 The Recipient must only use the Confidential Information of the Discloser for the disclosed purpose and in
connection with this Agreement.
16 Limitation of liability
16.1 To the maximum extent permitted by law, we exclude all liability and all Warranties of any kind, whether express or implied, statutory or otherwise, other than those set out in this Agreement.
Page 3 of 6
16.2 You acknowledge that complex software is never wholly free from defects, errors and bugs, and subject to the other provisions of this Agreement, we give no Warranty or representation that the Service will be wholly free from defects, errors and bugs.
16.3 The Service is provided to you on an “as is” and on an “as available” basis without any Warranties arising out of any course of dealing or usage of trade. We disclaim all Warranties that the Service will be error-free, available continuously, uninterruptedly, or be free of harmful components, or that this Service and any User Data will be secure or not otherwise lost or altered. You acknowledge that we may suspend access to the Service temporarily if we have reason to do so (including but not limited to maintenance, updates, or upgrades).
16.4 You acknowledge that the Service is dependent on other Third Party Services and agree that to the extent
permitted by law, we will not be responsible or in any way liable for any defect or interruptions to the availability of the Service resulting from Third Party Services.
16.5 To the maximum extent permitted by law, our liability and the liability of our employees or agents for a breach of any Warranty or liability which by law cannot be excluded, restricted or modified, or under any express Warranty, is limited, at our option, to:
(a) for goods, the repair or replacement of the goods; (b) the supplying of the goods or services again; or (c) the payment of the cost of having the goods or services supplied again.
16.6 Our liability arising in connection with the Service is limited as follows:
(a) we exclude all liability for any Consequential Loss resulting from your access to or use of or inability
to use the Service, even if we have been advised of the possibility of damages in advance;
(b) our maximum total liability arising in connection with this Agreement is capped to the total amount of any Fees paid to us by you in the 12 months
preceding the first event giving rise to the liability;
(c) our liability is excluded to the extent that you contributed to the liability;
(d) our liability is subject to your duty to mitigate your loss.
17 Release and indemnity
17.1 We agree to indemnify you from any Claim to the extent that the Claim arises because the Service infringes the Intellectual Property Rights of a third party (IP Claim), provided that you:
(a) provide prompt written notice of the IP Claim to us;
(b) give us the opportunity to join the defence and settlement of the IP Claim; and
(c) provide to us, at our expense, all available information, assistance, and authority to defend
the IP Claim; and
(d) have not admitted any fact or compromised or settled such IP Claim other than on reasonable
terms which a party not protected by an indemnity would.
Clause 17.3 does not apply to this indemnity.
17.2 If an allegation concerning a possible IP Claim is made, you must permit us to do one of the following (at our sole discretion):
(a) modify, alter or substitute the Service to ensure that the Service no longer infringes the Intellectual Property Rights alleged in the relevant IP Claim.
Such modification will be at our cost and must
ensure that the end product materially complies
with the Specifications; or
(b) terminate this Agreement.
17.3 To the maximum extent permitted by law, you agree to indemnify, hold harmless and release the Released Parties from all Loss or Claims arising out of or in any way connected with any Relevant Matter.
17.4 To the extent that it may be necessary in order to enforce the benefit of this Agreement by or on behalf of a
Released Party, you agree that we hold the benefit of, and may enforce, the provisions of this Agreement that operate for the benefit of a Released Party, for and on behalf of that Released Party.
17.5 In this clause:
(a) Claim means a claim, action, proceeding, or demand made against a person concerned,
however, it arises and whether it is present or
future, fixed or unascertained, actual or
(b) Loss means damage, loss, cost, expense, or liability incurred by the person concerned, however
arising, including without limitation penalties,
fines, and interest and including those which are
prospective or contingent and those the amount of which for the time being is not ascertained or
(c) Released Party and Released Parties mean us and our officers, directors, shareholders, agents,
employees, consultants, associates, affiliates,
subsidiaries, related parties, related body
corporates, sponsors, and other third party
(d) Relevant Matter means anything in connection with:
any damage to person, property, personal injury, or death;
your breach of this Agreement;
anything to do with User Data;
any matter which we have excluded or
disclaimed liability for under this
your use, misuse or abuse of the Service
(including not using the Service in
accordance with its Specifications,
instructions or intended use); and
your breach or failure to observe any
18 Unexpected Event
18.1 Subject to the requirement to give notice under this clause, if the performance by any party (Affected Party) of all or any of its obligations under this Agreement is prevented or delayed in whole or in part due to any Unexpected Event, this Agreement will continue and remain in effect, but the Affected Party will not be in breach of this Agreement for that reason only for so long as the Unexpected Event persists.
18.2 The Affected Party must promptly after becoming aware of an Unexpected Event, give written notice to the other party of the nature of the Unexpected Event and the way
Page 4 of 6
and the extent to which its obligations are prevented or delayed and notify the other party of any material change in these matters and use its reasonable endeavours to limit the effects of the Unexpected Event, and promptly carry out its obligations as soon as, and to the extent that, it is able to do so.
19.1 All notices must be in writing and must be made by email. Notices are taken to be read on the day they are received, unless they are received after 5 PM or not on a Business Day, in which case they are deemed to be received on the next Business Day.
19.2 This Agreement will override any other terms or agreement between you and us.
19.3 Where there is a contradiction or conflict between different parts of this Agreement, the parts override one another (to the extent of the contradiction or conflict) in the following order:
(a) the Fair Use Policy;
(b) the Subscription Plan;
(d) the Data Processing Addendum.
19.4 You must not assign, sublicense or otherwise deal in any other way with any of your rights under this Agreement except as expressly permitted under this Agreement. We may assign or otherwise transfer our rights under this Agreement at our sole discretion.
19.5 No breach of any provision of this Agreement can be waived except with the express written consent of the party not in breach.
19.6 Any provision of this Agreement which is unenforceable or partly unenforceable is, where possible, to be severed to the extent necessary to make this Agreement enforceable unless this would materially change the intended effect of this Agreement.
19.7 With the exception of clause 17, this Agreement is made for the benefit of the parties and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree to any amendment, waiver, variation, or settlement under or relating to this Agreement are not subject to the consent of any third party.
19.8 This Agreement constitutes the entire agreement between the parties in relation to the subject matter of this Agreement, and supersedes all previous agreements, arrangements, and understandings between the parties in respect of that subject matter.
19.9 This Agreement is governed by and construed in accordance with the law of the State. The courts of the State have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement. This Agreement will prevail over any other terms or agreement between you and us.
20.1 In this Agreement, the following capitalised terms have the following meanings:
20.3 Business Day means a day on which banks are open for business in the State other than on a Saturday or Sunday or a public holiday.
20.4 Confidential Information means all information of a confidential or proprietary nature, in any form whether tangible or not, disclosed or communicated by a party to the other, or learnt or accessed by, or to which the other party is exposed as a result of entering into this
Agreement, but excluding information which:
(a) is or becomes a matter of public knowledge through no fault, action, or omission of the
Recipient or its personnel;
(b) is rightfully received by the Recipient from a third party without a duty of confidentiality;
(c) was already known to the Recipient at the time the disclosing party first made it available to the
Recipient, except as a result of disclosure known
by the Recipient to be made in violation of an
obligation of confidence; or
(d) was independently developed by the Recipient without reference to the information of the
Without limitation, our Confidential Information
includes all know-how, trade secrets, technical
information, specifications, data, Intellectual Property Rights, marketing procedures, enablement
procedures, documentation, pricing information, client and client records, as well as business, corporate, or trade information.
20.5 Consequential Loss includes any indirect loss, incidental loss, consequential loss, loss of profits, loss of revenue, loss of production, loss of opportunity, loss of access to markets, loss of goodwill, loss of reputation, loss of use, any remote loss, abnormal loss, unforeseeable loss, loss of use and/or loss or corruption of data, any loss or damage relating to business interruption, or otherwise, suffered or incurred by a person, arising out of or in connection with this Agreement (whether involving a third party or a party to this Agreement or otherwise);
20.6 Data Processing Addendum means our Data Processing Addendum as available at https://smartlead.ai/dpa or as otherwise signed by you.
20.7 Fair Use Policy means our Fair Use Policy available at https://smartlead.ai/fair-use-policy.
20.8 Fees means the fees set out in your Subscription Plan. 20.9 Insolvent, in relation to a party, means when: (a) a party ceases, suspends, or threatens to cease or suspend the conduct of all or a substantial part of
its business or disposes of or threatens to dispose
of a substantial part of its assets;
(b) a party becomes unable to pay its debts when they fall due, or stops or suspends or threatens to stop
or suspend the payment of all or a class of its
(c) a party becomes or is (including under legislation) deemed or presumed to be insolvent;
(d) a party has a receiver, manager, administrator, administrative receiver, or similar officer
appointed in respect of it or the whole or any part of its assets or business;
(e) any composition or arrangement is made with any one or more classes of a party’s creditors;
(f) except for the purpose of solvent amalgamation or reconstruction, an order, application, or resolution is made, proposed, or passed for a party’s winding up, dissolution, administration, or liquidation;
Page 5 of 6
(g) a party enters into liquidation whether
compulsorily or voluntarily; or
(h) any analogous or comparable event takes place in any jurisdiction in relation to a party.
20.10 Intellectual Property Rights mean all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (and these intellectual property rights include copyright and related rights, database rights, Confidential Information, trade secrets, know-how, business names, trade names, trademarks, service marks, passing off rights, unfair competition rights, patents, petty patents, utility models, semiconductor topography rights and rights in designs).
20.11 Operating Environment means your operating environment, facilities, systems, networks, devices, equipment, hardware, software, telecommunications, and connections.
20.12 Permitted Purpose means for your ordinary business use or as otherwise set out in the Fair Use Policy and your Subscription Plan.
20.13 Personal Information has the same meaning as in the Privacy Laws.
20.14 Privacy Laws means the following legislation to the extent applicable from time to time:
(a) the Privacy Act;
(b) national laws implementing the Directive on Privacy and Electronic Communications
(c) the General Data Protection Regulation (EU) 2016/679 and national laws implementing or
supplementing it, including the Data Protection Act 2018; and
(d) any other similar national privacy law.
20.16 Service means the Smartlead software as described on our Website and the Subscription Plan, any Support Services we provide to you, and any other services we agree to provide to you.
20.17 Specifications mean the specifications of the Service as set out in the Subscription Plans.
20.18 State means New South Wales.
20.19 Subscription Period means the period of time chosen by you upon buying the Subscription, and any renewal term in accordance with clause 2.2 (as the context requires).
20.20 Subscription Plan mean the tiered package or plan for the Service you select, which may be set out in the relevant information page or pages on our Website, the Service itself, or otherwise provided to you or chosen by you on registration with our consent, as well as any additional terms agreed upon by the parties in writing, including through support chat. Such additional terms shall be deemed to be incorporated into this Agreement and shall be binding upon the parties in accordance with their respective terms.
20.21 Support Services means the Support Services listed in your Subscription Plan, and if none are listed, then Support Services will mean access to a general helpdesk during regular business hours on Business Days via a ticket system to assist you in resolving technical issues or answering questions related to the Service during the Subscription Period. Any additional support services
required by you may be provided at our sole discretion and may be subject to additional fees.
20.22 Tax includes a tax, levy, duty, or charge (and associated penalty or interest) imposed by a public authority. It includes income, withholding, stamp, and transaction taxes (including any goods and services tax or value-added tax, however named) and duties.
20.23 Third Party Service means a software, hardware, plugin, API, gateway, payment processor, network platform, solution, database, product or another service that is used for the provision of the Service or integrates with the Service, and which is provided, operated or controlled by a third party.
20.24 Unexpected Event means and includes such events, beyond the reasonable control of a party, that hinder, prevent or delay performance, in whole or in part, of any obligation under this Agreement including without limitation, fire, flood, casualty, earthquake, war, lockout, strike, epidemic, pandemics, riot, destruction of facilities, insurrection, material unavailability, telecommunications or internet failures, regulations or restrictions imposed by law, acts of the government or governmental
20.25 Update means any updates, modifications, changes or enhancements to the Service, including the adding or removing of any features or functionality, improvements, bug fixes and patches.
20.26 User Data any content or materials whatsoever (including but not limited to any Personal Information, information, data, text, graphics, photos, designs, trademarks, or any other artwork) which you upload or input into the Service, or that is generated by you using the Service.
20.27 Warranty or Warranties mean any warranties, conditions, terms, representations, statements, and promises of whatever nature, whether express or implied.
20.28 Website means https://www.smartlead.ai/.
20.29 You means any person who uses the Service.
Page 6 of 6