Frequently Asked Questions

General Questions

Do I have to pay per email account?

No, you get access to unlimited email accounts and warmup accounts without having to pay per account. This will let you scale your email outbound and without paying a penny more.

How does email rotation work?

If you upload 1000 leads to a campaign and select 10 email accounts, our system smart allocates those leads across all the accounts using each email accounts reputation - optimising you for high deliverability.

How is your mail warm different from all the others out there?

Our pool is very wide from 16 year old emails to 2 year old spanning Outlook, Zoho, Gmail, Yahoo and more.

In addition your emails have spam rescue automatically enabled, this will manually remove an email, and mark it as important - signalling email providers that your account is valid.

How long do I warm up my account?

Our general recommendation is a 2 week long warm up cycle with ramp up turned on for new accounts. After which you should see your account doing well and achieving good deliverability.

Credits/Pricing

What is the difference between a lead & email credit?

A lead credit refers to a unique email address (or lead) uploaded to your account.

An email credit refers to an email sent out using SmartLead across any campaign in your account.

Do the credits refresh every month?

Yes email credits are refreshed every month.

Lead credits represent total active leads in your account. If you delete a lead, it is added back to your credits.

For e.g, you can run a campaign with 10k leads and 2 email sequence for 1 week.

At the end of the week, you will have spent:
- 10k lead credits
- 20k email credits

However, if you delete the campaign, you will get back 10k lead credits.

Making the lead credits "recyclable"

Billing Questions

Can I top up my credits?

You can upgrade your plan at any time and you'll be charged only the pro-rated

If I upgrade my plan am I charged the full amount or the difference?

You are charged the difference.

Make More Money. Save Your Time. Grow Your Business.

The output is incredible

This is an amazing tool worth every penny. It writes amazingly well, and not only that it can verify the emails and finds LinkedIn profiles when you enter the "Cold email" section.

Just type a few words, identify your audience and BAM! You have an A.I. generated (or more) piece of content.

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Really Powerful wording

The product works like a charm. I'm in the recruiting space and it took a couple of inputs for me to generate the perfect output

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Personalised Outreach Is Game Changing

One of the key factors of cold email success is the icebreaker. The personalisation/research behind it, is a primary determinant on the success of the campaign

SmartWriter pretty much automates that entire process for you, in a click

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The tool was build specifically for copywriting

SmartWriter is great, as a copywriter of many years i can tell when a product is built by a team that has a background in this space


The product is designed around what a copywriter does. I am enjoying it, it has exceeded by expectations.

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