Case Study

Digital Creativs Books B2B & SaaS CEOs at 21% Conversion and Eliminates Automation Overhead Using Smartlead

Wajahat Ali
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March 18, 2026
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Key Highlights

  • 14% reply rate across 2,000-lead campaigns with a 3-step sequence
  • 48%–60% positive reply rates on targeted campaigns
  • 21% meeting-to-reply conversion booking calls with B2B & SaaS CEOs
  • 15–30 booked calls per month on a pay-per-call engagement
  • 10% reply rate from CMOs at B2B SaaS and AI tech companies
  • 90% of all clients are hosted exclusively on Smartlead
  • Replaced Make + Airtable automation stack entirely with SmartAgents

Summary

Digital Creativs is a Toronto-based outbound agency co-founded by Preeti Malik, helping B2B SaaS and service businesses reach local business ICPs through email and LinkedIn. 

Since adopting Smartlead in 2023, the agency has driven exceptional reply rates across some of the hardest B2B personas to reach—SaaS CEOs and CMOs—while cutting the cost and fragility of third-party automation workflows entirely.

Client Background

Preeti Malik started in cold email doing influencer outreach for Safety Wing, a YC-backed company, where she used email to acquire 50–100 affiliates per month. That experience shaped her conviction that email is the fastest channel to test value propositions and scale outreach, a principle she built Digital Creativs around.

The agency runs go-to-market outbound for B2B clients across email and LinkedIn, and uses the same infrastructure it builds for clients to power its own growth.

"Email still remains one of the easiest and fastest ways to get in front of customers, test your value proposition, and scale from there. For us, it's our number one acquisition channel—for ourselves and for our clients." - Preeti Malik

Challenges

Before Smartlead, Preeti was sending from Apollo—using the company's primary domain, paying per inbox, and hitting lead limits that made scaling expensive fast.

"Think about adding multiple domains and multiple inboxes—it would be absolutely ridiculous. We'd end up with a $1,000/month bill just for a sending tool."

Beyond cost, the team struggled with fragile Make + Airtable automation workflows that broke frequently, lacked campaign context, and required an external contractor to maintain. 

Diagnosing deliverability issues when scaling client infrastructure was also largely guesswork without the right tooling.

Why Smartlead

Preeti chose Smartlead in 2023 for three core reasons: unlimited inboxes without per-seat costs, deep API documentation that fit her software engineering background, and sender bounce diagnostics that gave her real visibility into deliverability issues at scale.

"The Smartlead API documentation was super extensive—so much that we could do with the API that wasn't possible with other tools."

When a high-volume client's new inbox infrastructure started showing unexpected bounce spikes despite identical messaging and lead lists, Smartlead's bounce-code tracking helped the team pinpoint misconfigured DNS settings from the inbox provider very fast.

Solution

Multi-client infrastructure at scale

Digital Creativs runs 90% of its clients on Smartlead, managing inboxes, domains, and sequences centrally. Sender bounce diagnostics have become a critical safeguard whenever scaling new infrastructure for clients with large TAMs.

SmartAgents replacing a full automation stack

The team previously paid an external contractor for nearly two months to build a reply agent in Make and Airtable. Smartlead's native reply agent replaced it entirely—with better context awareness and zero maintenance overhead. 

The agency now also uses SmartAgents to send daily campaign stats directly to client Slack channels, replacing the Make + Airtable pipeline they had relied on previously.

"Smartlead dropped the reply agent natively in the platform and completely eliminated the workflow we had built, which broke half the time and didn't understand the context."

LinkedIn automation triggered by email replies

Using a SmartAgent template connected to AimFox, the team automatically sends LinkedIn connection requests whenever a prospect replies positively to an email—removing an entirely manual step from the follow-up workflow.

SmartDialer for post-reply calling

Preeti is actively testing Smart Dialer to streamline call follow-ups, with the call transcript appearing in Master Inbox alongside email history—giving callers full context before and after every conversation.

Results

Digital Creativs consistently achieves reply rates and conversion numbers that most agencies consider aspirational:

  • 14% overall reply rate on a 2,000-lead, 3-step sequence (~6,000 emails)
  • 48%–60% positive reply rates on focused campaigns of 700–1,000 leads
  • 5% reply rate and 21% meeting conversion booking B2B SaaS CEO calls
  • 15–30 booked CEO calls per month on a pay-per-call model
  • 10% reply rate from CMOs at B2B SaaS and AI tech companies

By replacing their external automation contractor and Make + Airtable stack with SmartAgents, the team eliminated recurring overhead while gaining automations that are more reliable and context-aware—built directly inside the platform where all their campaign data already lives.

What Preeti Says

On SmartAgents: 

"We spent a month and a half paying someone to build a reply agent that broke half the time. Smartlead dropped it natively, and we haven't looked back."

On support: 

"I've always had a good experience. You guys reply on time, rectify issues immediately, and the team is knowledgeable. When we had the inbox bounce issue, support helped us understand exactly what was going on."

On overall rating: 

"Nine out of 10. Ninety percent of our clients are on Smartlead unless they come in with an existing setup. That's the default."

Conclusion

Digital Creativs built a high-performance outbound engine on Smartlead—consistently booking meetings with SaaS CEOs and CMOs, hitting reply rates most agencies consider out of reach, and replacing an entire third-party automation stack with native SmartAgent workflows. 

By centralizing campaign execution, reply management, and automation in one platform, Preeti's team spends less time maintaining infrastructure and more time building outbound systems that convert.

Your business can do the same and much more with Smartlead’s AI agents and automation features. How? Check Smartlead’s 14-day free trial to find out.

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Wajahat Ali

Wajahat Ali is a Technical Content Writer at Smartlead, specializing in the B2B and SaaS sectors. With a talent for simplifying complex concepts, he crafts clear, engaging content that makes intricate topics accessible to both experts and newcomers. Wajahat’s expertise spans across copywriting, social media content, and lead generation, where he consistently delivers valuable, impactful content that resonates with a global audience. His ability to blend technical knowledge with compelling storytelling ensures that every piece of content drives both understanding and results, helping businesses connect with their target markets effectively.

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Smartlead's combination of automation, unlimited inboxes, and easy campaign management has completely transformed how we run cold email campaigns.

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Eric Nowoslawski

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We came for the unlimited inboxes, and we stayed for the API. 1.5M cold emails/month, 7,767+ inboxes managed.

Ari Sohn

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You cannot replace having 10,000 touches with potential clients. When you have that much distribution and reach, you really start to see incredible results. The simplicity of Smartlead made all the difference. It doesn't require you to be a technical wizard.

Atishay Jain

Founder, Hyperke

Smartlead has been a game-changer for us. It increased our appointment volume, improved ease of use, and offered valuable features. 80% increase in appointments/month, peak of 276 appointments in a single month.

Matteo Fois

Founder, Kinetyca

Smartlead has been our cold email backbone from day one. The platform evolves constantly, keeping pace with how deliverability and personalization need to work today. 21% overall reply rate, $175K in 4 months for multiple B2B clients.

Gabriel Martinez

Founder, Reachflow

Smartlead is centered around deliverability and constantly evolving. Their API is not like any other platform. Smartlead covers all our needs. The focus on core features like deliverability and API integration is unmatched.

Maximilian Jendrall

CEO, Halfwarm

Our approach to crafting conversational emails led to reply rates that many of my peers thought were unattainable.

Piotr Mikrut

Founder, Experiment5m

Smartlead's automation and deliverability features transformed how we run outbound campaigns. This platform has been a game changer for our agency.

Jed Mahrle

Founder, Practical Prospecting

Every cold email tool can automate a sequence, but Smartlead focuses on what truly matters: deliverability and simplicity. Since I started using Smartlead, they seem to come out with new features every month. I've never reached that number in another tool. (referring to 500+ meetings)

Ryane Tully

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Ryan Redmond

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Thijs van der Veer

Founder, Leadodo

Smartlead syncs effortlessly with Leadodo's lead database, making the job much easier for us. Smartlead's support team works 24/7 to help you with any issue, which is a welcome change from other support services.

Hugo Millington-Drake

Co-Founder & COO, Trigify

When we started our agency, we started with Smartlead on cold email, and we got that from zero to 30,000 a month in six months.

Johannes Fessler

CEO, Rock Solid Lead Generation

Smartlead is absolutely amazing! The software is easy to understand. I am not a techie but directly understand everything and if you really have a question the team always helps instantly.

Ty Shane

Founder, 10x AI Advisors

SmartDelivery has been the 100% reason we were able to achieve the numbers for our campaigns. Smartlead is the foundation of our cold email success. If Smartlead evolves into agentic AI integration, it will redefine the future of outbound.

Vladislav Molchanov

CEO, The Pipeline Inc.

Smartlead improved our deliverability and gave us the tools to turn cold emails into conversations. The support team's expertise was the cherry on top.

Mohan Muthoo

Founder, Spring Drive

My agency, for all of our clients as well as for our own campaigns, relies on Smartlead. It has truly become a cornerstone of our growth. Our reply rates are approximately 500% higher compared to those we experienced with legacy tools.

Frederik Jakobsen

Co-Founder & CEO, Danish Lead Co.

We run our entire business on your platform. We're sending plus 500,000 emails a month right now. The fact that we're able to do that and still primarily land in the inbox, all of that wouldn't have been possible without Smartlead.

Taylor Haren

Founder, Sales Automation Systems

AI will beat me at every level, so I learned how to use it instead of competing against it. 130% company growth in one year, 62% positive reply rate, $8.19M in staffing sales.

Calvin Wiltermood

Advisor, Trailway Growth

Smartlead, without a doubt, in my opinion, is the best tool in the market for cold email outreach. We're barely scratching the surface of what's possible. It's a foundation for agency growth. $700K+ ARR closed, 33% positive reply rate on 13,000-prospect campaign.

Tim Yakubson

Founder, B2B Boosted

We're probably averaging about 140 meetings per month, and most of them are coming from emails.

Jesse Hernandez

CEO, LearnEmail.com & MailGenius

With Smartlead, I was able to generate between 6,000 and 8,000 opt-ins and over 15,000 replies from cold email campaigns. Smartlead has excellent customer support, and Vaibhav is one of the best leaders I've ever seen. 620 replies in a single day with just 178 mailboxes. I scaled up to 8,800 emails a day and 450,000 emails a month.

Charles Moriceau

Co-Founder, letstrike

I started in cold email with a Google Sheet hack. Now we run everything from a single platform that handles hundreds of clients, multiple domains, advanced analytics.

Jayson DeMers

Founder, EmailAnalytics

When we started using it, we were pretty happy with the results and the ease of use. Once we got used to it, there was really not been any reason to move away from it. Smartlead enables us to use custom domains for tracking, which improves deliverability.

Felipe Fuhr

Partner & COO, Done For You Meetings

Smartlead has been a game-changer for us. The API and automation features have allowed us to streamline our processes and scale our campaigns without adding more team members.

Maximilien Moriceau

Co-Founder, letstrike

We've grown on zero capital, zero marketing, purely cold emailing - and that's the story we love to tell. The best approach is no approach if you can't handle domain meltdown. The second best is something like Smartlead that's built from the ground up for deliverability at scale.

Omar Abdalla

Founder, Fenixtal

Smartlead's white-labeling and automation let us punch above our weight. The 12M euros sales potential? That's what happens when you combine human creativity with Smartlead's precision.

Preeti Malik

Co-Founder, Digital Creativs

Nine out of 10. Ninety percent of our clients are on Smartlead unless they come in with an existing setup. That's the default.

Ethan Chamish

Co-Founder, BuildingReach

At the end of the day, you have to take a bet on one tool or another. It was a no-brainer taking that bet on Smartlead. We had to even turn down the volume of our marketing campaigns - Smartlead was capable of driving more volume than our sales team was able to fulfill.

David Sinclair Black

Founder & MD, Prospectiv

Since starting the business in January of this year, we've already generated $200K in sales exclusively from cold email. Smartlead has been central to our operations and has exceeded our expectations.

Philipp Käming

Founder, Growthlynk

There's so much stuff built on top of it. I would be dead if I had to rebuild it with another tool. I can manage hundreds of senders easily. I can send hundreds of thousands of emails.

Aamir Bajwa

Founder, Corebits

The platform's HubSpot integration, real-time Slack updates, and advanced campaign customization have been game changers for our business and our clients'.

Ryan Bryden

Founder, Apex Ascension

From day one, we've never used anything else.

Noah Gill

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Since using Smartlead, my clients have added millions in pipeline revenue, closed six-figure deals, and gotten 38 new customers in a single month.

Joao Simoes

Founder, Virtus Medium

Everything under one roof: I can see campaigns, leads, and domain status without leaving the platform. Warm-up that I can forget about: The system ramps send volume on its own, which frees my time.

Rene-Karl Lambert

Founder & CEO, Wind Growth

If you're a big automation enthusiast like me, there are no other tools on the market that allow you to 100% automate your business as Smartlead does. Smartlead easily saves me about 40 hours per week.

Alexander Yevtushenko

Founder, AvoraGrowth

The way you can create client sub-accounts on Smartlead is like no other tool out there. They're super simple, super cheap. Everything at the moment that you have in Smartlead is amazing. There's nothing really that needs to be changed specifically for our use case.

Patrick Spychalski

Co-Founder, The Kiln

I think people who are at the forefront of the correct tech tools like Smartlead and Clay are going to be the runaway leaders. We've had several clients that we've generated millions of dollars for, just using Smartlead campaigns.

Papa A. Sefa

Founder, Leveraged Outbound

My entire business is pretty much built upon Smartlead. Without it, I wouldn't have any business. Smartlead helped us save 80% of our time, book 20-30 monthly meetings, and close six-figure deals for our clients.

Wyatt Beemer

Founder & CEO, Soteria Media

The APIs and automations you can do with Smartlead are out of this world and it helps me run my business very smoothly.

Jack Hayward

Founder, FinestGC

Using Smartlead has been a total game-changer and has been one of the primary drivers in our ability to generate over $12M in the pipeline for our clients last year. The Master Inbox alone has saved us a considerable amount of time, the custom tagging system and subsequences save us at least 2 hours a day.

Julia C.

Account Executive

I like how easy it is to launch a campaign with Smartlead and how effective it is at delivering emails. It allows me to use multiple inboxes that it creates to safely send emails in bulk. The initial setup was very easy, and this contributes to the overall user-friendliness of Smartlead.

Preeti M.

Co-Founder, Digital Creativs

The platform and features continue to be updated and improved. Strong founder who cares about what users want to see and an amazing support team. The office hours on various topics such as email deliverability with the experts is nothing like I've seen for other SaaS products and the Smartlead Slack community is a cherry on top.

Bojan B.

Member, Lambda Group

I love the community and their Slack channel. I'm also thrilled with the AI inbox manager after the latest update because it saves us a lot of time, eliminating the need for VAs to manage inbox tasks. The setup was quite easy and they provide really extensive documentation and a very helpful community.

Atishay J.

Founder, Hyperke

I really appreciate the amazing customer support from Smartlead. Nobody even comes close in comparison. The founder Vaibhav is super helpful and hands-on with everything. The tool itself is reliable and technically sound. Plus, their APIs work well, which is another big plus for me.

Orestas N.

VP of Accounts, A-SALES

A comprehensive email outreach platform that converts cold emails into consistent qualified sales meetings for us, and our clients. It helps scale outreach with unlimited mailboxes, unlimited warmups, a limitless multi-channel infrastructure, and a unified inbox so we can manage our entire revenue cycle in one place.

Gabriel M.

Founder, Reachflow

Smartlead is centered around deliverability and constantly evolving. Their API is not like any other platform. Smartlead covers all our needs. The focus on core features like deliverability and API integration is unmatched.

Frederik J.

Co-Founder & CEO, Danish Lead Co.

Smartlead is the backbone of our cold email infrastructure. We run our entire business on your platform. We're sending plus 500,000 emails a month right now. The fact that we're able to do that and still primarily land in the inbox, all of that wouldn't have been possible without Smartlead.

Sebastian V.

Co-Founder, The Growth DNA

The decision to incorporate Smartlead was a no-brainer. Smartlead has given us the speed and flexibility to meet our clients' demands quickly.

Alexis L.

CEO, OneThousandPieces

I use Smartlead.ai every day across all my client accounts and it's become absolutely indispensable! From the beginning, Smartlead enabled us to build client access. Everything has been driven around making people like us revenue.

Charlie M.

Chief Executive Officer, Infoxify

It is a seasoned/advanced tool to send cold emails to your prospects. Many great features are there to improve the deliverability. Customer support is very nice, though it may take a while for you to get answer (It's not prompt response unless you are on their higher tier plan).

Emmanuel A.

Founder, PLNITUDE

Game changing tool for my agency, helping us generate 6-figures+ for our lead generation clients! Client Access and white-labeling have been a game-changer, saving us countless hours. With Smartlead, I'm happy with everything, but then I check their Slack community, and there's a new feature that just dropped!

Omkar K.

Associate Manager - Marketing

I use Smartlead for cold outreach, and it really simplifies things for me. I love how it handles the email warming up automatically and delivers emails without harming my domains. It's easy to use, and anyone can start with it, which is great. I also appreciate the option to set specific intervals between each email sent, as it just works right.

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What is Smartlead's cold email outreach software?
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Smartlead's cold email outreach tool helps businesses scale their outreach efforts seamlessly. With unlimited mailboxes, fully automated email warmup functionality, a multi-channel infrastructure, and a user-friendly unibox, it empowers users to manage their entire revenue cycle in one place. Whether you're looking to streamline cold email campaigns with automated email warmups, personalization fields, automated mailbox rotation, easy integrations, and spintax, improve productivity, or enhance scalability with subsequences based on lead’s intentions, automated replies, and full white-label experience, our cold email tool implifies it in a single solution.

How does Smartlead's unlimited mailboxes feature benefit me?
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Our "unlimited mailboxes" feature allows you to expand your email communications without restrictions imposed by a mailbox limit. This means you won't be constrained by artificial caps on the number of mailboxes you can connect and use. This feature makes Smartlead the best cold email software and empowers you to reach a wider audience, engage with more potential customers, and manage diverse email campaigns effectively.

What do you mean by "unibox to handle your entire revenue cycle"?
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The "unibox" is one of the unique features of Smartlead cold email outreach tool, and it's a game-changer when it comes to managing your revenue cycle. The master inbox or the unibox consolidates all your outreach channels, responses, sales follow-ups, and conversions into one centralized, user-friendly mailbox.

With the "unibox," you gain the ability to:
1. Focus on closing deals: You can now say goodbye to the hassle of logging into multiple mailboxes to search for replies. The "unibox" streamlines your sales communication, allowing you to focus on what matters most—closing deals.

2. Centralized lead management: All your leads are managed from one central location, simplifying lead tracking and response management. This ensures you take advantage of every opportunity and efficiently engage with your prospects.

3. Maintain context: The "unibox" provides a 360-degree view of all your customer messages, allowing you to maintain context and deliver more personalized and effective responses.

Can Smartlead help improve my email deliverability rates?
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Yes, our cold emailing software is designed to significantly improve your email deliverability rates. It enhances email deliverability through AI-powered email warmups across providers, unique IP rotating for each campaign, and dynamic ESP matching.

Real-time AI learning refines strategies based on performance, optimizing deliverability without manual adjustments. Smartlead's advanced features and strategies are designed to improve email deliverability rates, making it a robust choice for enhancing cold email campaign success.

Can I integrate Smartlead with other tools I'm using?
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Certainly, Smartlead cold email tool is designed for seamless integration with a wide range of tools and platforms. Smartlead offers integration with HubSpot, Salesforce, Pipedrive, Clay, Listkit, and more. You can leverage webhooks and APIs to integrate the tools you use. Try Now!

What is Smartlead, and how can it enhance my cold email campaigns?
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Smartlead is a robust cold emailing software designed to transform cold emails into reliable revenue streams. Trusted by over 31,000 businesses, Smartlead excels in email deliverability, lead generation, cold email automation, and sales outreach. A unified master inbox streamlines communication management, while built-in email verification reduces bounce rates.Additionally, Smartlead offers essential tools such as CNAME, SPF Checker, DMARC Checker, Email Verifier, Blacklist Check Tool, and Email Bounce Rate Calculator for optimizing email performance.

How does Smartlead, as a cold emailing tool, automate the cold email process?
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Smartlead’s robust cold email API and automation infrastructure streamline outbound communication by transforming the campaign creation and management processes. It seamlessly integrates data across software systems using APIs and webhooks, adjusts settings, and leverages AI for personalised content.

The cold emailing tool categorises lead intent, offers comprehensive email management with automated notifications, and integrates smoothly with CRMs like Zapier, Make, N8N, HubSpot, Salesforce, and Pipedrive. Smartlead supports scalable outreach by rapidly adding mailboxes and drip-feeding leads into active campaigns Sign Up Now!

How does Smartlead ensure my emails don't land in the spam folder?
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Smartlead, the best cold email marketing tool, ensures your emails reach the intended recipients' primary inbox rather than the spam folder.

Here's how it works:
1. Our "unlimited warmups" feature is designed to build and maintain a healthy sending reputation for your cold email outreach. Instead of sending a large volume of emails all at once, which can trigger spam filters, we gradually ramp up your sending volume. This gradual approach, combined with positive email interactions, helps boost your email deliverability rates.

2. We deploy high-deliverability IP servers specific to each campaign.

3. The ‘Warmup’ feature replicates humanized email sending patterns, spintax, and smart replies.

4. By establishing a positive sender reputation and gradually increasing the number of sent emails, Smartlead minimizes the risk of your emails being flagged as spam. This way, you can be confident that your messages will consistently land in the primary inbox, increasing the likelihood of engagement and successful communication with your recipients.

What features does Smartlead offer for cold email personalisation?
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Smartlead enhances cold email personalisation through advanced AI-driven capabilities and strategic integrations. Partnered with Clay, The cold remaining software facilitates efficient lead list building, enrichment from over 50 data providers, and real-time scraping for precise targeting. Hyper-personalised cold emails crafted in Clay seamlessly integrate with Smartlead campaigns.

Moreover, Smartlead employs humanised, natural email interactions and smart replies to boost engagement and response rates. Additionally, the SmartAI Bot creates persona-specific, high-converting sales copy. Also you can create persona-specific, high-converting sales copy using SmartAI Bot. You can train the AI bot to achieve 100% categorisation accuracy, optimising engagement and conversion rates.

Is Smartlead suitable for both small businesses and large enterprises?
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Smartlead accommodates both small businesses and large enterprises with flexible pricing and comprehensive features. The Basic Plan at $39/month suits small businesses and solopreneurs, offering 2000 active leads and 6000 monthly emails, alongside essential tools like unlimited email warm-up and detailed analytics.

Marketers and growing businesses benefit from the Pro Plan ($94/month), with 30000 active leads and 150000 monthly emails, plus a custom CRM and active support. Lead generation agencies and large enterprises can opt for the Custom Plan ($174/month), providing up to 12 million active lead credits and 60 million emails, with advanced CRM integration and customisation options.